Manchester United: Inside the business of football

Manchester United: Inside the business of football

CATEGORY: EDI | RPO | Talent Brand

Morson service highlights:

 

  • An on-site team who live and breathe the club’s brand

  • Recruited a vast array of roles from physios, coaches and football analysts to software programmers, social media specialists and goalkeeping scouts

  • Adding value throughout the entire talent journey, elevating candidate experiences, digitising the recruitment journey and diversifying the workforce

Manchester United: Inside the business of football

As one of the world’s most iconic brands, the complexity of the Manchester United business model and the sheer scale of its operations requires it to be the best both on and off the pitch.

Beyond its superstar players lies a vast network of talented people that enable the club to continue delivering the true magic of the beautiful game and reaching millions of people around the globe.

Making this happen requires a talent partner so intrinsically linked that it blurs the lines between ‘them and us’ and creates one united and enlarged team. Their mantra is to attract, develop and retain a best-in-class workforce that sits behind the scenes and sets the club apart from its competition.

Manchester United’s retained talent partner, RPOne – the Morson Group’s recruitment process outsourcing (RPO) delivery arm – now focuses on developing the club’s employer brand, creating streamlined candidate journeys, evolving ED&I agendas and developing behavioural frameworks, all whilst delivering the plethora of diverse skills that the business requires.

 

Football is king, which naturally garners the club’s priority focus and investment, but we’re now broadening our scope and taking our employer brand out to market by focusing on elevating candidate experiences, digitising the recruitment journey, proactively taking steps to continue diversifying our workforce, and building future-focussed pipelines of early talent at grass roots level.

We’re adding value throughout the entire talent journey by working with hiring managers to attract the right people for long-term careers with the club and sharing the stories of our exceptional talent that sit behind the scenes.

Sarah McGuire, head of talent development and resourcing at Manchester United

Read the full Manchester United case study on the RPOne website

​We’ve been supporting organisations, like Manchester United, for more than 50 years in sourcing the very best talent, overcoming their recruitment challenges and capitalising on new opportunities with innovative talent solutions.

If you would like to find out more about our RPO solution provided by RPOne and how we can help your organisation transform through talent, get in touch with our RPOne team at hello@rpo-one.com or visit www.rpo-one.com

WE’RE HERE FOR YOU

Want to outsource or unsure where to start? Talk to us.

We’ve been in the talent market for over 50 years, so whether you have specific recruitment challenges or simply want to achieve growth and don’t know how to get there, we can help.

INSIGHTS & CASE STUDIES

Educate, inform, inspire

Costain: Smart recruitment for smart infrastructure

Costain: Smart recruitment for smart infrastructure

CATEGORY: EDI | MSP | Technology

Morson service highlights:

 

  • 20+ strong Costain recruitment team

  • Equality and diversity are the foundations of our candidate attraction and recruitment process

  • Time-bound performance targets

  • Genuine strategic relationship

  • 3:1 or better CV to interview ratio

Costain: Smart recruitment for smart infrastructure

Costain, the smart infrastructure solutions company, has used the Morson Group as its talent partner for well over a decade, benefitting from our extensive candidate reach and proven business improvement processes.

A dedicated division

Having developed a dedicated, 20+ strong Costain recruitment team at the start of our relationship, we have been able to truly align with the business’ disciplines, implementing a four-step process which ensures the firm can meet its objectives to budget, and on time, for every project.

As part of our vacancy approval service, we delve into Costain’s future, flexible workforce needs, then talent pool candidates ahead of the approval process, to deliver a more efficient talent solution. For new requirements, we work with Costain’s discipline leads to understand all elements of the roles available, ensuring contractors are delivered with the right experience, qualifications and skills.

Equality and diversity are the foundations of our candidate attraction and recruitment processes. We support Costain to write job adverts that are inclusive and encouraging of all qualified candidates to apply so that no implied barriers exist. During the hiring process, we provide a 3:1 or better CV to interview ratio.

We act to time-bound performance targets to ensure a consistent candidate and hiring manager journey throughout, while our onboarding and time capture programme is digitally optimised. Through our contractor care team and online timesheet solution, we provide all Costain hiring managers and contractors with a dedicated point of contact whilst retaining a fully auditable log of compliance and hours.

Covid considerations

In March 2020, Costain temporarily paused some of its operations at the very start of the Coronavirus pandemic. We adapted our delivery rapidly but effectively in order to ensure it could continue operations, keeping its contractor workforce updated on process and policy changes as they emerged.

In line with new legislation, we implemented a ‘Covid-19 Support Hub’ for Costain, arming its permanent team, as well as its contingent labour, with support as the world around them continued to change.

As well as offering advice on workplace safety audits, flexible workforce solutions and providing interim HR support, the hub also shared advice on maintaining physical and mental wellbeing through a seriously challenging period of time, and as sites became operational once more.

While Covid-19 enforced an alternative way of working throughout 2020 and into 2021, we are committed to achieving the same outstanding levels of service we have for Costain across our previous years working together.

An ongoing commitment

Throughout our partnership, our dedicated talent team has filled more than 2,000 contractor roles on schemes, our robust delivery has seen us achieve 98% of KPIs, and we’ve achieved significant cost savings via our commercial and strategic recruitment model.

Richard Howell, head of supply chain at Costain, said:

“Morson’s partnership is one of our more strategic relationships; it’s collaborative, integrated and highly effective. The team is client focused, has an in-depth understanding of the markets we’re involved in – and those we want to enter in the future – and how we operate, and can anticipate our needs and support them through to fruition.

“The quality of their people is paramount, and they leave no stone unturned. We require specific engineering disciplines and operational skills, which are always delivered. Morson is transparent in its reporting, always open and honest about its results, which have been consistently strong in our time working together.

“Morson is viewed as part of Costain, because the team is driven to go above and beyond their remit, supporting us to achieve our own objectives.”

​If you would like to find out more about our MSP solution and how we can help your organisation cost save, continuously improve, and transform through talent, get in touch with Morson director, David Lynchehaun at david.lynchehaun@morson.com

WE’RE HERE FOR YOU

Want to outsource or unsure where to start? Talk to us.

We’ve been in the talent market for over 50 years, so whether you have specific recruitment challenges or simply want to achieve growth and don’t know how to get there, we can help.

INSIGHTS & CASE STUDIES

Educate, inform, inspire